On Hold Marketing is celebrating its 20th year in business. Established in 1989 as a regional company operating from their Richmond studios, On Hold Marketing has been helping businesses and practices turn “telephone hold time” into a better experience for their callers. Their music and voiced productions provide an entertaining and informative atmosphere causing callers to ask questions about the company’s products and services. Added benefits include reduced caller frustration, and fewer hang-ups.
On Hold Marketing has earned their stability by keeping their customers’ marketing messages current and engaging, earning them a 96% repeat business rate as well as their industry’s “Holdie Award” for production value and creativity. Growth has been fueled by niche internet marketing and an acquisition resulting in a significant new presence in several vertical markets and new customers in nearly every US state, Canada, and the U.K.
In 2006 a local competitor, SalesMaker On Hold Systems, was acquired. Rich Moncure, On Hold Marketing’s President, stated, “The acquisition just made sense, the overlap in target markets was minimal and merging operations was seamless since we were producing in similar digital formats”. This added more experienced people and several hundred new customer sites across the country.
On Hold Marketing helps their customers address their captive audiences with branding and information in several environments:
- Telephone On Hold with music and messaging
- In-store & lobby areas with music and messaging
- Gas pumps with music and messaging
On Hold Marketing is guided by President, Rich Moncure, a 15 year veteran of the telecom industry. Customers are supported with a staff of 5 with combined 60 years experience in music, marketing, telecom, copywriting, & audio production.
For more information about On Hold Marketing, please visit www.onholdmarketing.com
Dan Bryant/VP-Business Development
(804) 273-6900 firstname.lastname@example.org